Gale Announces New Online Account Management Tool

Gale, part of Cengage Learning, today announced enhancements to online account management for its library customers. The offering, called “My Account,” allows libraries to purchase, renew, manage and track all of its Gale resources in a simple and convenient way.

To encourage librarians to preview the features offered by “My Account,” those who register or log in to their account online at gale.com by May 31, 2010, will be entered for a chance to win one of three $500 product credits, and will receive 10 percent off their next order placed online. More information on the contest can be found at http://www.gale.cengage.com/Emails/10CRP007/.
Using “My Account,” libraries are able to easily –

  • Manage account contact, billing and shipping information
  • Order print and eBook titles from the Gale catalog
  • Renew subscriptions of electronic resources
  • View detailed pricing, including any freight
  • Build, save, print and email a “Wish List” to aid ongoing collection development
  • View and print invoices and order history
  • Track the status of print, eBook and electronic orders

“The new online program is designed to make ordering and account management as easy as possible for customers,” said Tina Creguer, Gale’s vice president of marketing communications. “We’re also transitioning to an email-based renewals system that will allow libraries to renew their electronic subscriptions via email, in addition to, or instead of, print notices. Of course, our sales representatives and customer service department are always available to help, but when a customer wants to manage or track their account, place orders on their own or just view the account history, that can now be done anytime.”

For more information, please contact Linda Busse at [email protected].

About Cengage Learning and Gale

Cengage Learning is a leading provider of innovative teaching, learning and research solutions for the academic, professional and library markets worldwide. Gale, part of Cengage Learning, serves the world’s information and education needs through its vast and dynamic content pools, which are used by students and consumers in their libraries, schools and on the Internet. It is best known for the accuracy, breadth and convenience of its data, addressing all types of information needs—from homework help to health questions to business profiles—in a variety of formats. For more information, visit www.cengage.com or www.gale.com